Terms & Conditions
Welcome to Treasured Storybooks®! By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions ("Terms"). These Terms govern your use of our website and services. If you do not agree to these Terms, please discontinue using our website immediately.
1. Definitions
1.1 "We," "Us," "Our": These terms refer to Treasured Storybooks®, including its owners, operators, employees, agents, and affiliates responsible for the operation and provision of the website and services.
1.2 "You," "Your": These terms refer to any individual accessing, browsing, or using our website and services, whether as a guest, registered user, or purchaser of our products.
1.3 "Website": Refers to the online platform operated by Treasured Storybooks®, accessible via www.treasuredstorybooks.com, including all pages, subdomains, and content therein, which provides users access to our products, services, and related information.
1.4 "Services": Refers to the suite of offerings provided by Treasured Storybooks®, including but not limited to the creation, customization, sale, and delivery of personalized children’s books and related products, as well as any customer support, digital tools, or promotional activities associated with these offerings.
1.5 "Content": Refers to all materials available on the website, including but not limited to text, images, graphics, videos, designs, software, and any other multimedia elements.
1.6 "Product(s)": Refers to any physical or digital goods offered for purchase or provided by Treasured Storybooks®, including but not limited to personalized children’s books, packaging, and supplementary materials.
1.7 "Order": Refers to a completed request for products or services submitted by you through the website, subject to acceptance by Treasured Storybooks®.
1.8 "Account": Refers to the personal profile created by you on the website to access certain features or services, which may include your contact details, order history, and personalization preferences.
1.9 "Third-Party Services": Refers to services provided by third parties that may be integrated with or accessible through the website, such as payment processors, shipping providers, or external platforms.
1.10 "Intellectual Property": Refers to all proprietary rights owned or licensed by Treasured Storybooks®, including copyrights, trademarks, trade secrets, patents, and other intellectual property associated with our content, products, or brand identity.
1.11 "User-Generated Content": Refers to any materials, including text, images, or other media, submitted by users of the website, such as reviews, testimonials, or personalization details provided for product creation.
1.12 "Force Majeure": Refers to any event beyond Treasured Storybooks®’ reasonable control, including but not limited to natural disasters, government actions, labor strikes, or disruptions in technology or utilities, which may affect the provision of services.
1.13 "Terms": Refers to these Terms and Conditions and any additional policies or guidelines referenced herein, which collectively govern your use of the website and services.
2. Eligibility
2.1 By accessing and using our website and services, you affirm that you are at least 18 years of age. If you are under 18, you confirm that you have obtained the explicit consent of a parent or legal guardian to use our platform and services. It is the responsibility of the parent or guardian to monitor and supervise the use of our website by minors. Treasured Storybooks® reserves the right to refuse service or access to individuals who do not meet these eligibility requirements.
3. Account Registration
3.1 Certain features of our website may require account registration. You agree to:
- Provide accurate, current, and complete information during registration.
- Keep your account details up to date.
- Be responsible for maintaining the confidentiality of your account credentials.
4. Orders and Payment
4.1 Order Acceptance and Right of Refusal:
All orders placed through the Treasured Storybooks® website are subject to acceptance at our sole discretion. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to:
- Product availability or stock limitations.
- Errors or inaccuracies in product pricing or descriptions.
- Issues related to the personalization details provided.
- Suspicion of fraudulent or unauthorized activity.
In the event that an order is refused or canceled after payment has been processed, we will promptly issue a full refund to the original payment method and notify you via email or other contact information provided.
4.2 Pricing Policy:
Product prices, promotions, and offers displayed on our website are subject to change at any time without prior notice. While we strive to ensure accurate pricing and product information, errors may occur. If a pricing error is identified, we reserve the right to cancel or modify the order and notify you of the correct price or updated details.
4.3 Payment Requirements:
Full payment is required at the time of order placement to initiate the production of your personalized product. We accept a variety of secure payment methods as indicated on our website, including credit cards, debit cards, and other third-party payment processors. By submitting payment, you confirm that:
- The payment information provided is valid and authorized.
- You are the authorized user of the payment method or have obtained necessary permissions.
4.4 Responsibility for Accuracy:
You are solely responsible for ensuring that all information provided during the purchase process is accurate, complete, and up to date. This includes, but is not limited to:
- Personalization details (e.g., names, descriptions, preferences).
- Shipping addresses and contact information.
- Payment details and billing information.
Failure to Provide Accurate Information:
Errors or omissions in the information you provide may result in delays, errors in your order, or additional charges for corrections or reshipping. Treasured Storybooks® cannot be held liable for any issues arising from inaccurate or incomplete details submitted by you.
4.5 Order Confirmation:
Upon successful submission of your order and payment, you will receive an order confirmation via email. This confirmation serves as acknowledgment of receipt of your order but does not constitute final acceptance. Final acceptance occurs when your order is processed and dispatched.
4.6 International Orders:
For orders outside Australia, additional duties, taxes, or customs fees may apply based on your local regulations. These charges are your responsibility, and Treasured Storybooks® is not liable for delays or additional costs incurred due to customs processing.
4.7 Fraud Prevention:
We employ security measures to prevent fraudulent transactions. If any irregularities are detected, your order may be delayed, canceled, or subject to additional verification requirements.
5. Personalization and Customization
5.1 Customized Products:
Our products are uniquely crafted based on the details and personalization options you provide during the order process. This includes, but is not limited to, names, appearances, preferences, and other customizations. These details ensure your Treasured Storybook® is a one-of-a-kind creation tailored to your specifications.
5.2 Accuracy of Information:
The personalization process relies entirely on the information you submit. You are solely responsible for ensuring the accuracy, completeness, and correctness of the details provided. This includes verifying:
- Proper spelling of names.
- Accurate physical descriptions (e.g., eye color, hair color).
- Correct preferences and personalization inputs (e.g., favorite animal, superhero, or theme).
Tip: We recommend double-checking your entries before finalizing your order, as any inaccuracies may directly affect the final product.
5.3 Liability for Errors:
We take great care to reproduce the details you provide with precision. However, we cannot be held liable for errors or omissions resulting from inaccurate or incomplete personalization information submitted during the order process.
5.4 Changes After Submission:
Once an order is placed, it is immediately processed for production. As a result, changes to personalization details may not be possible. If you notice an error in your submission, please contact us immediately at info@treasuredstorybooks.com, and we will do our best to assist, provided the production process has not commenced.
5.5 Creative Freedom and Adjustments:
While we strive to incorporate every detail provided, Treasured Storybooks® reserves the right to make minor creative adjustments to ensure the story, illustrations, and formatting are cohesive and meet our high-quality standards. These adjustments are intended to enhance the storytelling experience and do not alter the core elements of your personalization.
6. Shipping and Delivery
6.1 Free Worldwide Shipping:
We proudly offer conditional free worldwide shipping on all orders, ensuring your personalized storybook reaches you without additional shipping costs. The estimated delivery times for each region are detailed on our website and vary based on factors such as destination and carrier availability. While we strive to meet these delivery windows, they are estimates and not guarantees.
Regional Delivery Estimates:
- Australia: 3-5 business days for metro areas; rural areas may take an additional 1-2 business days.
- International: 7-14 business days, depending on destination and customs processing times.
Please note that during peak periods, such as holidays or major sales events, delivery times may be extended due to increased demand on shipping networks. We will notify you of any known delays.
6.2 Delays Beyond Our Control:
While we work closely with our trusted carriers to ensure timely delivery, certain factors are beyond our control and may lead to delays. These include but are not limited to:
- Courier service disruptions (e.g., weather conditions, labor strikes, operational backlogs).
- Customs clearance in the destination country, which can vary based on local regulations.
- Natural disasters or unforeseen global events (e.g., pandemics, geopolitical disruptions).
In such cases, we recommend reaching out directly to the courier service using the tracking information provided. For additional assistance, you can also contact us at info@treasuredstorybooks.com, and we will do our best to support you.
6.3 Order Tracking and Notifications:
Once your order is dispatched, you will receive a notification containing tracking details via email or SMS (if a phone number is provided). This allows you to monitor your package as it makes its way to you. If you do not receive tracking information, please check your spam folder or contact our customer service team for assistance.
Key Points About Tracking:
- Updates may take up to 24-48 hours to appear in the courier’s system after dispatch.
- Tracking links will provide real-time updates on the status of your delivery, including estimated arrival times.
6.4 Packaging and Sustainability:
Your order will arrive in thoughtfully designed, eco-friendly packaging that not only protects your book during transit but also aligns with our commitment to sustainability. Our packaging solutions are optimized to reduce waste and minimize environmental impact.
6.5 Failed Deliveries and Returns:
If a package is returned to us due to incorrect address details provided at checkout or failed delivery attempts, we will contact you to arrange redelivery. Please note that additional charges may apply for reshipping.
6.6 Lost or Damaged Items:
While rare, if your package is lost or arrives damaged, please contact us at info@treasuredstorybooks.com within 30 days of your delivery date. We will investigate the issue and, where appropriate, offer a replacement or refund.
7. Returns and Refunds
7.1 100% Satisfaction Guarantee:
At Treasured Storybooks®, your satisfaction is our top priority. We are committed to delivering high-quality, personalized products that bring joy to you and your family. If you are not completely satisfied with your purchase, we encourage you to contact us within 30 days of receiving your order to discuss your concerns. Depending on the situation, we may offer the following resolutions:
- Return: If eligible, we will guide you through the return process and provide instructions on how to send the item back.
- Replacement: We will replace your book at no additional cost if it does not meet our quality standards due to a defect or production error.
- Refund: In certain circumstances, we may issue a full or partial refund to resolve your concerns.
To Start a Return or Refund Request:
Contact our customer support team at info@treasuredstorybooks.com with your order details, a description of the issue, and any relevant photos or documentation.
7.2 Customized Product Policy:
Due to the unique and personalized nature of our products, returns are generally not accepted unless there is a clear defect or error on our part. This ensures that the time, care, and resources invested in creating your one-of-a-kind storybook are respected.
Examples of Valid Defects or Errors:
- Printing errors (e.g., missing pages, smudges, or incorrect details not matching the information provided).
- Manufacturing defects (e.g., damaged binding or poor-quality materials).
- Errors introduced by Treasured Storybooks® during the customization process that deviate from the personalization details submitted by you.
Examples of Non-Eligible Issues:
- Customer-submitted errors (e.g., typos, incorrect names, or personalization details).
- General dissatisfaction with the content or customization choices if based on the information provided by the customer.
- Normal wear and tear or damage occurring after delivery.
7.3 Return and Replacement Process:
To ensure a smooth return or replacement process, please follow these steps:
- Contact Us: Notify us of the issue within 30 days of receiving your order by emailing info@treasuredstorybooks.com. Provide your order number, a detailed explanation of the issue, and any supporting photos or videos.
- Assessment: Our team will review your request and assess the issue based on the information provided.
- Resolution: If your request is approved, we will provide detailed instructions for returning the product (if applicable) or confirm the replacement or refund process.
7.4 Refund Timelines:
Refunds will be processed within 7-10 business days of receiving and verifying the returned product (if applicable) or confirming the refund request. Refunds will be issued to the original payment method used during the purchase. Please note that processing times may vary depending on your payment provider.
7.5 Damaged or Lost Items:
If your book arrives damaged or is lost during transit, please contact us immediately at info@treasuredstorybooks.com with details and photos of the damage (if applicable). We will work with the shipping provider to investigate the issue and provide a resolution, which may include a replacement or refund.
7.6 Exchanges:
We currently do not offer exchanges for personalized products due to their custom nature. However, if you encounter an issue with your order, we are happy to discuss suitable alternatives, such as a replacement or refund, based on your specific concerns.
7.7 Customer Support Commitment:
We are here to help! Our friendly customer support team is available to address your concerns and ensure you have a positive experience with Treasured Storybooks®. Whether you have questions about your order, concerns about a product, or need assistance with a return, don’t hesitate to reach out to us at info@treasuredstorybooks.com.
8. Intellectual Property
8.1 Ownership of Content:
All content available on the Treasured Storybooks® website, including but not limited to text, graphics, logos, images, illustrations, artwork, custom story designs, software, and any other materials, is the exclusive property of Treasured Storybooks® or its licensors. This content is protected under applicable intellectual property laws, including but not limited to copyright, trademark, and trade dress laws, both in Australia and internationally.
This protection extends to:
- Website Elements: Design, layout, and functionality of the website.
- Custom Storybooks: Personalized stories, illustrations, and any generated content created using our proprietary systems.
- Brand Identity: The Treasured Storybooks® name, logo, and branding assets, which are protected trademarks of our company.
8.2 Restrictions on Use:
Without the prior written consent of Treasured Storybooks®, you are prohibited from:
- Reproducing: Copying, downloading, or duplicating any content for personal or commercial use.
- Distributing: Sharing or disseminating any materials from the website, whether digitally or physically.
- Creating Derivative Works: Modifying or creating adaptations of our content, such as altering stories, illustrations, or logos for other purposes.
- Commercial Exploitation: Using our content or intellectual property for resale, marketing, or any form of monetary gain.
Exceptions:
You may share or display personalized books you have purchased for personal use, such as showing them to friends, family, or within your home environment. Public or commercial displays require explicit authorization from Treasured Storybooks®.
8.3 Proprietary Technology:
Our proprietary AI technology, custom story generation systems, and illustration creation methods are the intellectual property of Treasured Storybooks®. Any attempts to reverse engineer, replicate, or misuse these systems without our consent are strictly prohibited and may result in legal action.
8.4 Trademarks:
The Treasured Storybooks® name, logo, and all related marks, slogans, and trade dress are trademarks owned by Treasured Storybooks®. Unauthorized use of these trademarks in any manner that could confuse customers, dilute the brand, or imply endorsement without permission is strictly prohibited.
8.5 Third-Party Content:
Any third-party materials featured on our website, such as stock images, fonts, or licensed software, remain the property of their respective owners and are used under appropriate licensing agreements. Your use of such content must comply with the terms set by those third parties.
8.6 Enforcement of Intellectual Property Rights:
Treasured Storybooks® actively enforces its intellectual property rights to protect the integrity of its brand and content. Unauthorized use, reproduction, or distribution of our intellectual property may result in:
- Immediate suspension or termination of your access to our website or services.
- Legal action, including claims for damages and injunctive relief to prevent further misuse.
8.7 How to Request Permission:
If you wish to use any Treasured Storybooks® content for purposes beyond personal enjoyment, such as for promotional, educational, or commercial activities, please contact us at info@treasuredstorybooks.com with details of your request. We evaluate such requests on a case-by-case basis.
8.8 Your Responsibilities:
By using our website and services, you agree to respect the intellectual property rights of Treasured Storybooks® and third parties. Misuse of any content or materials is a violation of these Terms and may result in legal consequences.
9. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, disclose, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy. The full Privacy Policy can be accessed here.
10. Disclaimer of Warranties
10.1 "As Is" and "As Available" Basis:
The Treasured Storybooks® website, services, and all content provided are offered on an "as is" and "as available" basis. This means:
- We do not make any guarantees regarding the suitability, reliability, availability, or accuracy of the website or its content for your specific needs.
- You assume full responsibility for the use of our website and services and the results obtained from them.
10.2 No Express or Implied Warranties:
To the fullest extent permitted by law, we disclaim all express, implied, or statutory warranties, including but not limited to:
- Merchantability: We do not guarantee that our services or products will meet your expectations or requirements.
- Fitness for a Particular Purpose: We make no promises that our website or services are suitable for any specific purpose.
- Non-Infringement: We do not warrant that the use of our content will not infringe on the rights of third parties.
10.3 No Guarantee of Access or Performance:
While we strive to maintain a reliable and accessible platform, we do not guarantee:
- Uninterrupted Access: Your ability to access the website without disruptions caused by maintenance, updates, or unforeseen issues.
- Error-Free Operation: That the website will operate without bugs, glitches, or technical errors.
- Timely Updates: That content, including delivery times and information, will always be up-to-date, accurate, or complete.
10.4 Harmful Components:
We do not warrant or guarantee that our website, servers, or emails are free from harmful elements, such as:
- Viruses, malware, or spyware.
- Trojans or other potentially harmful components.
We encourage you to use updated antivirus software and other protective measures when accessing the internet, including our website.
10.5 Third-Party Content and Links:
Our website may include links to third-party websites or use third-party services (e.g., payment processors or shipping providers). We make no warranties regarding the accuracy, functionality, or reliability of any third-party services or content accessed through our website.
10.6 Exclusions of Responsibility:
We are not responsible for:
- Actions, omissions, or errors by third-party providers, including delivery services or payment gateways.
- External factors affecting website performance, such as internet connectivity issues or browser compatibility.
10.7 Jurisdictional Considerations:
Some jurisdictions do not allow limitations on implied warranties or exclusions for certain types of damages. In such cases, the above disclaimers may not apply to you fully, but they will be enforced to the maximum extent permitted by law.
11. Limitation of Liability
11.1 Scope of Liability:
To the fullest extent permitted by applicable laws, Treasured Storybooks® disclaims all liability for any indirect, incidental, special, consequential, or punitive damages, even if we have been advised of the possibility of such damages. This includes, but is not limited to:
- Loss of revenue, profits, or anticipated savings.
- Loss of data, business opportunities, or goodwill.
- Costs of substitute products or services.
- Any other intangible losses resulting from your use of our website or services.
11.2 Direct Damages Limitation:
In any event, our liability to you for any direct damages shall not exceed the total amount you paid for the specific product or service giving rise to the claim.
11.3 Exclusions of Liability:
Treasured Storybooks® is not liable for damages or losses caused by:
- Errors, omissions, or inaccuracies in the personalization information you provide.
- Your inability to access or use our website or services due to technical issues, interruptions, or other circumstances beyond our control.
- Actions or inactions of third-party service providers, including but not limited to shipping carriers and payment processors.
- Events categorized as acts of God, such as natural disasters, war, or other unforeseen circumstances.
11.4 Consumer Rights:
Nothing in this section is intended to exclude or limit your rights under consumer protection laws in your jurisdiction. Certain jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.
12. Indemnification
12.1 Your Agreement to Indemnify:
By using our website or services, you agree to indemnify, defend, and hold harmless Treasured Storybooks®, its affiliates, officers, employees, and agents from any and all claims, demands, damages, losses, liabilities, costs, or expenses (including reasonable attorney’s fees) arising directly or indirectly from:
- Your Use of Our Services: Any action or inaction during your use of our website or services, including misuse or failure to adhere to these Terms.
- Violation of Terms: Any breach of these Terms and Conditions, including but not limited to unauthorized use of our intellectual property, violations of third-party rights, or failure to provide accurate and lawful information.
- User-Provided Information: Errors, inaccuracies, or unauthorized content submitted during the personalization or ordering process.
12.2 Coverage of Claims:
This indemnification obligation applies to claims arising from, but not limited to:
- Legal disputes initiated by third parties due to your actions on our platform.
- Your improper use of our website or services, including fraudulent activities or attempts to interfere with our operations.
- Damages or legal issues stemming from content or materials you submit, upload, or share with us or on our website.
12.3 Cooperation in Defense:
You agree to cooperate fully with Treasured Storybooks® in the defense of any claim for which you are obligated to indemnify us. We reserve the right, at our own expense, to assume exclusive control of the defense and resolution of any such matter, and you may not settle any claim without our prior written consent.
12.4 Jurisdictional Considerations:
This indemnification clause is subject to applicable laws and regulations in your jurisdiction and does not waive any legal rights you may have under those laws.
13. Governing Law
These Terms and your use of our website shall be governed by and construed in accordance with the laws of Queensland, Australia.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, with the "Effective Date" updated accordingly. Your continued use of our website constitutes acceptance of the revised Terms.
15. Contact Information
For questions or concerns regarding these Terms, please contact us at:
Treasured Storybooks®
Email: info@treasuredstorybooks.com
Address: Gold Coast, Queensland, Australia
Final Acknowledgment
By accessing or using our website and services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. Your continued use of our platform signifies your acceptance of these Terms as a binding agreement between you and Treasured Storybooks®.
